Terms and Conditions of Sale

1. Introduction

Poliedrica di Maria Adelaide Fazzi Barsanti is an Italian company that owns the e-commerce website polipole.com. These terms and conditions of sale are intended to govern the buying and selling of products offered through the website and define the rights and obligations of both Poliedrica and its customers. It is essential that every customer reads and carefully understands these terms before proceeding with any purchase.

2. Company Information

The sale of products on the polipole.com site is managed by Poliedrica di Maria Adelaide Fazzi Barsanti, with its legal headquarters at Piazza dei Servi 12, 55100 Lucca (LU), Italy. The company's VAT number is IT 02556410468, and it is registered with the Lucca Business Register under the number REA LU-235026. For official communications, the certified email address (PEC) is mafdesign@pec.it. For customer service and inquiries related to the right of withdrawal, the company can be contacted via the email address info@polipole.com.

3. Products Offered

Through the online platform polipole.com, Poliedrica di Maria Adelaide Fazzi Barsanti offers a range of specific sports products. It is important to note that the product images on the website are purely illustrative and may not accurately represent the actual product in terms of color, size, and included accessories. Product descriptions and specifications are provided for informational purposes and are subject to change without notice.

4. Order Process and Contract Completion

The process for placing an order on the polipole.com site involves several stages. The customer selects the desired products and adds them to the virtual shopping cart. Subsequently, they proceed to the checkout phase, during which they must provide the necessary shipping information, such as the delivery address. The customer can then choose their preferred payment method from those available. Before completing the order, a detailed summary will be displayed, including product prices and shipping costs. Finally, the customer can confirm the order and make the payment.
A binding contract between the customer and Poliedrica is considered finalized when the latter sends an order confirmation, for example, via a confirmation email. Poliedrica reserves the right not to accept an order, for instance, if the product is unavailable or there is an error in price indication. In such cases, the customer will be promptly informed, and any payment already made will be refunded.

5. Prices and Payment Terms

All product prices displayed on the polipole.com site are in Euros and may include VAT, which will be clearly indicated on the website. Accepted payment methods are: credit cards (Visa, Mastercard, American Express, and Maestro) and PayPal. Poliedrica reserves the right to request additional information and documents to verify the ownership of a PayPal account before accepting a payment.
Promotions on the site are valid until stocks last and are subject to change without notice. It is crucial that the terms and conditions accurately reflect all currently available payment methods and are updated in case of changes

6. Shipping and Delivery

Shipping costs for Italy amount to €6.00, while for Europe, they are €9.90. Estimated delivery times are up to 3-5 working days for Italy and 3-7 working days for Europe. Upon delivery, the customer must check the integrity of the packaging, ensuring it is not damaged, wet, or tampered with, and that the number of packages indicated on the invoice matches what was actually delivered. Any complaints must be immediately reported to the courier; otherwise, the product is considered correctly delivered, and no claims can be made. If the packaging is damaged during unloading, the customer must accept the goods "with reservation SPECIFYING THE REASON" before signing the transport document to request potential compensation for damages found upon opening the package. If it is not possible to accept the package with reservation or if the damage to the product is visible without opening the packaging, the customer must refuse the goods. In any case of damaged goods, a written notification must be sent to the email address info@polipole.com within 3 days from the delivery date.
In case of the customer's absence at the time of delivery, the courier will leave a notice with the delivery attempt time and the tracking number. The goods will remain in storage at the local branch for about 5 days, during which the customer must arrange a new delivery. Otherwise, the package will be returned to the sender. It is also possible to contact the destination branch to request that the goods be held for pickup. Delivery is made to the street address provided at the time of purchase. Delivery times are estimates and may vary due to causes not directly attributable to Poliedrica.

Poliedrica di Maria Adelaide Fazzi Barsanti undertakes to make all reasonably possible efforts to ensure that products are dispatched within the timeframe indicated in the Product Description and/or order confirmation. However, the final delivery is handled by a third-party courier, and delivery times are indicative and non-binding.

Therefore, except as mandatorily provided by law, Poliedrica di Maria Adelaide Fazzi Barsanti shall not be liable for any delivery delays caused exclusively by the courier and beyond its direct and reasonable control (including, but not limited to: exceptional events, courier strikes, general logistical problems, regulatory or customs restrictions).

In such circumstances of delay not directly attributable to Poliedrica di Maria Adelaide Fazzi Barsanti, the Customer acknowledges that such delay will not automatically entitle them to a refund of the product price. It is understood that this clause does not prejudice the mandatory rights of the consumer provided by law in the event of contractual breach attributable to Poliedrica di Maria Adelaide Fazzi Barsanti, including cases of non-delivery within a specifically agreed essential deadline or in case of loss or damage to the product during shipment attributable to the carrier chosen by Poliedrica di Maria Adelaide Fazzi Barsanti.

Poliedrica di Maria Adelaide Fazzi Barsanti nevertheless undertakes to provide the Customer, upon request, with shipment tracking information and to cooperate in resolving any issues that may arise during transport with the courier.

7. Right of Withdrawal

Poliedrica grants the customer the right to withdraw from the purchase contract within 14 days from the date of receipt of the goods. To exercise the right of withdrawal, the customer must send a support request to the email address info@polipole.com. The right of withdrawal is subject to the following conditions: the customer must clearly express their intention to withdraw from the contract; the purchased goods must be intact and returned in their original packaging, complete with all parts (including documentation and accessories); the product must be returned within 14 days; return shipping costs are the customer's responsibility.
The refund for payments made with a credit card or PayPal will be processed via a transaction reversal. If the returned item does not meet the above conditions, a full refund cannot be offered.

8. Exclusion of the Right of Withdrawal for Grips

Article 59 of the Consumer Code lists exceptions to the right of withdrawal, specifying that this right does not apply to goods that, due to their nature, cannot be returned without compromising their hygiene or safety.
Therefore, cosmetic-grade products (e.g., Grip, Dry, Sticky Mania, Skin Booster, etc.) are excluded from the right of withdrawal.

9. Returns and Refunds (except for cosmetic-grade products)

To initiate a return or refund request, the customer must contact customer service at the email address info@polipole.com, providing their full name, order number, email address, an explanation of the defect found, and a high-quality photo or video clearly showing the defect. Without images, the request might not be completed. The product must be returned to the following address: Polipole, Piazza dei Servi, 12 55100 Lucca. Polipole accepts returns within 14 days from the receipt of the item under the following conditions: the item must have been purchased through the www.polipole.com site; the item must be returned in its original condition, unused; the item must be securely packaged to prevent damage during transport, preferably in its original packaging.

The refund will cover the product price, excluding the initial shipping costs borne by the customer. Refunds for payments made with a credit card or PayPal will be processed via a transaction reversal. If the returned item does not meet the specified conditions, a full refund cannot be offered. Once the returned goods arrive at the warehouse, they will be inspected for any damage or tampering. After verifying the integrity of the goods, the refund will be processed.

10. Intellectual Property Rights

All content on the website (including logos, trademarks, texts, images, etc.) are the intellectual property of Poliedrica di Maria Adelaide Fazzi Barsanti or its licensors and are protected by Italian and international intellectual property laws. Unauthorized use, reproduction, or distribution of any content from the website is strictly prohibited. This clause is crucial for protecting company assets and preventing unauthorized use of website content, preserving brand identity, and avoiding intellectual property violations.

11. Privacy and Personal Data Protection

The processing of personal data of users of the polipole.com website is carried out in accordance with the Privacy Policy available on the site and in compliance with Regulation (EU) 2016/679 (GDPR) and Italian regulations on personal data protection. Users are invited to carefully read the Privacy Policy, accessible via a direct link on the website, to understand how personal data is collected, processed, stored, and the rights recognized to users regarding their data.

12. Changes to Terms and Conditions

Poliedrica reserves the right to modify these terms and conditions of sale at any time without notice. Customers are encouraged to periodically check this page for any updates. It is clarified that the terms and conditions applicable to a specific purchase are those in effect at the time the order is placed.

13. Contact Information

For any questions, clarifications, or assistance needs, you can contact Poliedrica's customer service at the email address info@polipole.com. For formal correspondence, the legal headquarters address is Poliedrica di Maria Adelaide Fazzi Barsanti, Piazza dei Servi 12, 55100 Lucca (LU), Italy.